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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
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AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Centralizing Spend for 100+ Hospitals
Rapid growth strained VEG's manual ordering, risking patient care. With Coupa, VEG centralized 100+ locations, automating 300,000+ invoices and securing supplies.
Company Overview
A nationwide network of 100+ animal hospitals providing 24/7 emergency and urgent care for pets.
Headquarters
New York, NY
Employees
5,000+
Website
veterinaryemergencygroup.com/Value as a service
300,000+
invoices processed annually
85%
invoices backed by POs
<1 Hour
invoice approval cycle time
Challenge
Rapid expansion increased volume without centralized control or visibility.
Manual phone and email ordering led to late approvals and missing POs.
High transaction volumes caused frequent AP integration failures during close.
Results
Standardized purchasing across 100+ locations without slowing operations.
Processed 300,000+ invoices annually with 85% PO-backed compliance.
Managed 1,000+ suppliers with improved payment reliability and visibility.
“Coupa gives us the confidence that we can continue growing without adding headcount. We know the processes can handle the volume as we scale.”
— Brittany Caruso, Director of Accounts Payable, Veterinary Emergency Group
